Refund Policy

1.Scope of This Policy

This Refund Policy applies to all purchases made through the Service operated by PETER HOLDING s.r.o. (the "Operator"), available at pixeltogether.online (the "Service"), including the purchase of prepaid Credit and the direct purchase of individual Pixels on the Canvas. All payments are processed by Paddle.com Market Limited, acting as our authorized reseller and Merchant of Record. Where this Policy and Paddle's own buyer-facing policies differ, Paddle's payment processing terms govern the mechanics of the transaction, while this Policy sets out the Operator's position on eligibility for refunds.

2.Nature of the Product

Credit and Pixels are digital content and digital services delivered immediately upon purchase: Credit is added to the buyer's in-app wallet balance instantly, and individually purchased Pixels are recorded on the Canvas and become visible immediately upon successful payment. No physical goods are shipped, and there is no waiting period between payment and delivery under normal operating conditions.

3.Right of Withdrawal — Digital Content

Because Credit and Pixels are supplied immediately upon purchase and begin performing as soon as they are credited to the buyer's wallet or recorded on the Canvas, the buyer acknowledges and expressly consents, in accordance with applicable consumer protection law (including, where applicable, Section 1837 of the Czech Civil Code and equivalent EU consumer rights legislation on digital content), that the statutory right of withdrawal that would otherwise apply to distance contracts does not apply once performance of the digital content or digital service has begun with the buyer's prior express consent and acknowledgment of loss of that right. This consent is obtained at checkout.

4.When a Refund May Be Granted

Notwithstanding Section 3, the Operator will consider a refund, in whole or in part, in the following circumstances:

• Duplicate or erroneous charge — a verified technical error resulted in the buyer being charged more than once for the same purchase, or being charged an incorrect amount.
• Non-delivery due to a technical fault — payment was successfully collected, but the corresponding Credit or Pixel(s) were not delivered because of a fault attributable to the Service (for example, a subset of selected Pixels became unavailable between selection and payment confirmation, and the Operator's system could not complete the purchase as intended).
• Unauthorized transaction — the payment method was used without the accountholder's authorization, subject to verification.
• Other circumstances at the Operator's sole discretion, on a case-by-case basis.

A refund is not available solely because a buyer changes their mind after a Pixel has been successfully recorded on the Canvas, nor where User Content associated with a Pixel is removed or moderated in accordance with the Service's Terms & Conditions (see the Content Moderation section of the Terms & Conditions for that specific policy).

5.How to Request a Refund

Refund requests may be submitted in either of the following ways:

• Directly to Paddle, as the Merchant of Record for the transaction, using the contact details provided in your purchase confirmation email or invoice from Paddle.com Market Limited.
• To the Operator directly, using the contact details in Section 7 below, quoting the Paddle transaction ID found in your purchase confirmation email.

Please submit refund requests within a reasonable time after the transaction, and in any event within 14 days of the charge, to allow for timely investigation.

6.Processing Time

Approved refunds are processed by Paddle back to the original payment method. Processing times vary by payment method and financial institution, but typically appear within 5–10 business days of approval. The Operator will confirm the outcome of a refund request by email within a reasonable time, generally within 5 business days of receiving a complete request.

7.Contact Information

For refund requests or questions about this Policy, please contact:

8.Changes to This Policy

The Operator may update this Refund Policy from time to time. The updated Policy will be posted on the Service with a revised effective date. This Policy should be read together with our Terms & Conditions and Privacy Policy.